We want you to love your order. If something is not right, please contact us and we will sort it out.
Damaged, faulty or wrong item
Email thatbudgetlux@gmail.com within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a refund, and we will cover the postage.
Changed your mind
You have 14 days from the day you receive your order to tell us you want to cancel it, and a further 14 days to send the items back. Items must be unused, in their original condition and packaging. You are responsible for the cost of posting returns, so please use a tracked service because we cannot refund items that go missing on the way back.
To start a return, email thatbudgetlux@gmail.com with your order number.
Refunds
Once your item has been returned, we will inspect it and then refund you to your original payment method within 14 days. Original postage is refunded when you cancel the whole order.
Items we cannot take back
- Personalised items. Anything made or customised for you, such as a name, wording or design you ask for, cannot be returned or refunded if you change your mind.
- Sale items. Anything bought in a sale or at a reduced price cannot be returned or refunded if you simply change your mind.
- Items that have been written on, used or damaged after delivery.
- Digital products and free gifts.
Personalised or sale items that arrive damaged, faulty or not as described are still covered under the damaged, faulty or wrong item section above. This does not affect your statutory rights.